Frequently Asked Questions
CUSTOMER
Vendors manage their own shipping. Options may include local delivery, pickup, or third-party courier services, depending on the vendor’s preferences.
International shipping is determined by individual vendors. Please check the vendor’s shipping policy on their store page.
Delivery times vary based on the vendor’s location and chosen shipping method. Estimated delivery times are provided at checkout.
Payments can be made using debit/credit cards, bank transfers, and mobile money. Available options depend on the vendor.
Pay-on-delivery is subject to vendor policies. Some vendors may offer this option, while others require upfront payment.
Browse products, add items to your cart, proceed to checkout, and make payment. You’ll receive an order confirmation once the purchase is complete.
Order changes or cancellations depend on the vendor’s policy. Contact the vendor directly as soon as possible to make modifications.
Yes, an account is required to place orders. This ensures a secure transaction and allows you to track your purchases.
Once the vendor ships your order, you will receive a tracking link or update via email. You can also track your order from your account dashboard.
Returns are managed by individual vendors. Check the vendor’s return policy before purchasing and contact them directly for return requests.
VENDOR
To become a vendor, register on the platform, complete the vendor application, and await approval. Once approved, you can set up your store and start selling.
Click on “Become a Vendor,” complete the registration form, and submit your details. After approval, you will get access to your vendor dashboard.
Vendors can withdraw earnings through their vendor dashboard, using available payout methods such as bank transfer or mobile money.
Yes, SBN Marketplace charges a small commission on each sale to maintain the platform. Details are available in the vendor agreement.
Vendors can sell nutrition-related products, including healthy foods, supplements, kitchen tools, and other nutrition-supporting items.
No, SBN provides the platform and training, but vendors manage their own orders, deliveries, and customer service.
Yes! While priority is given to SBN members, other businesses aligned with nutrition and food systems can apply to become vendors.